Mass Effect 3 | BioWare and EA aware of some issues

Two known issues have beset the release of Mass Effect 3 with one of the issues being exclusively an issue for Xbox 360 gamers.  The Xbox 360 only issue appears to be due to cloud saves, while the other over all platforms face import glitch.

BioWare is reportedly working on a solution for the face import issue, while a solution to the issue with the cloud save imports looks a little further away.

According to CVG:

Those who have saved their completed Mass Effect 2 data to the cloud and don’t still have access to the system on which the save was originally made may not be able to salvage the completed endgame file. EA says:

The following scenarios will result in no import functionality:

  • Moving your save file from the hard drive disc to the cloud.
  • Moving your save file to another Xbox 360 system via the cloud (instead of a memory card, transfer cable or Xbox 360 formatted USB stick).

Solution to scenario 1:

  • Move your save file from the cloud back onto the hard drive from which it originated, i.e. the Xbox 360 you originally created the save file on.

Solution to scenario 2:

  • Move your save file from the cloud back onto the hard drive from which it originated, i.e. the Xbox 360 you originally created the save file on.
  • Using a memory card, Xbox 360 formatted USB stick, or the Official Xbox 360 HDD transfer cable, transfer the save file to the new Xbox 360.

Currently there is one scenario in which you might not salvage the completed, endgame save file: if you have ever moved your file to the cloud and the original system is not available to transfer it back to.

While it’s possible that one might be able to reload a non-original save game near the end of Mass Effect 2 to “re-finish” the game to populate a new endgame save, we unfortunately cannot guarantee that this will work with certainty. Lastly, you may also experience importing issues if you’ve downloaded or used custom Mass Effect 2 saves, or have edited your own save using a community-created program. We understand this may be a great setback to those impacted who have been following the Mass Effect franchise over the years. We thank you for your patience.

Meanwhile, a significant number of users who have attempted to load their Mass Effect 2 save files are getting an error message declaring the game’s inability to import their character’s custom face.

BioWare has issued a statement regarding a fix: “We are aware that some players are having issues importing the faces of characters from Mass Effect 1 or Mass Effect 2 into Mass Effect 3. The issue is likely in how faces were detected when imported from Mass Effect 1 into Mass Effect 2, and we’re working on the best way to correct it for affected players.”

About Zombie Dredd

Wannabe gaming journalist. Wannabe zombie. And sometimes clan leader of OAP. Clint O'Shea when in his human disguise.